Are You an Electricity Customer in the Electric Power Sector? Here Are Some of Your Rights

The Nigerian journey to a competitive private sector-led electricity market has been bedeviled with a number of challenges ranging from inadequate generation, inadequate infrastructure, inadequate transmission of power to inefficient distribution of electricity to consumers.

Generally speaking, consumers (residential, commercial and industrial) are at the receiving end of the efficiency and the problems appear endemic in spite of the fact that the sector is now substantially in the hands of the private sector. Added to the inefficiency is the poor treatment consumers go through, in the hands of some electricity distribution companies (“DisCos”), in particular.