Review Of The NERC Customer Protection Regulations, 2023

As part of its mandate to ensure the protection of end-use customers in the Nigerian Electricity Supply Industry (“NESI”),  the Nigerian Electricity Regulatory Commission (“NERC” or the “Commission”), pursuant to its powers under section 80 of the Electric Power Sector Reform Act, 2005, recently released the Customer Protection Regulation, 2023 (the "Regulation") which abrogates the existing regulations on consumer protection in NESI and specifies the new minimum standards of service delivery.